Customer Support & FAQ

For general inquiries please email us hello@stockandpantry.com

If you have questions concerning an order in process please contact us at orders@stockandpantry.com or through the My Account portal, where you will find all information related to your orders, including tracking numbers or status of the order.

Questions related to damaged shipments or requests to return merchandise should be directed to orders@stockandpantry.com or through the My Account portal.

1 Things you want to know
1.1 When will my order ship?

We work hard to ship your orders as quickly as possible.

Typically you will receive an email within 48 hours confirming that you order has been processed, and is on it's way.

The email will include a tracking number for your shipment.

During high volume shopping times of the year we continue to strive for timely processing of your orders, but may require additional time to process orders.

You can also follow the status of your order through the "My Account" portal where all your order information is available, including tracking numbers for your shipments.

1.2 How can I track my order/shipment?

You will receive an email from orders@stockandpantry.com confirming your order has been processed, and is on it's way.

The email will include a tracking number that can be used to see the progress of your shipment.

If you have selected to create your own Stock & Pantry personal account, you will also be able to find all your order information including tracking number(s) within your secure account page.

1.3 What if I receive damaged goods?

First things first - we are sorry this has happened to your shipment.

Please contact us at orders@stockandpantry.com to request a Return Authorization (RA) with a brief description of the damage and any pictures you may be able to include.

You can also connect with us through the My Account portal.

We will reply to your email as quickly as possible to arrange for the return of the damaged products, and process a replacement shipment.

Contact us
* Required fields
By using our website, you agree to the use of cookies. These cookies help us understand how customers arrive at and use our site and help us make improvements. Hide this message More on cookies »